FAQ
1. Are the products authentic?
Yes, all items are 100% authentic and sourced from official boutiques and trusted global websites.
2. Do you have a commercial license?
Yes, we operate under a valid commercial registration:
1590277
3. Are you verified?
Yes, our business is registered on the official Omani platform “Maroof”:
https://maroof.om/businesses/
4. Will I receive my order with the original store bag?
Yes, most orders come with the original bag and packaging.
Some items may not include a bag — this will always be mentioned in the product description.
5. Do you offer gift wrapping?
Yes.
Just add the recipient’s details in the Order Notes section.
6. What is the delivery time?
Oman
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Express items: 1–3 days
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Backorder items: 2–7 days
UAE
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Express items: 1–3 days
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Backorder items: 2–5 days
Other GCC Countries
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Express items: 3–5 days
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Backorder items: 4–10 days
7. Do you offer Cash on Delivery?
No. Items are purchased specifically upon request.
We offer secure payment methods including:
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Bank transfer
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Apple Pay
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Credit/Debit cards
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Installments through an approved provider
8. Can I return or exchange my order?
Orders cannot be returned or exchanged unless there is an error in the order.
9. Can I request an item that isn’t listed on the website?
Absolutely!
Send us the product link and we will source it for you at a clear price.
10. Does the price include shipping?
Yes, international shipping is included.
Local delivery charges may apply depending on your area.
11. How can I track my order?
You will receive the invoice and tracking number via WhatsApp, and tracking will also appear in your store account.